Disaster Recovery Planning is Yale’s implementation of IT Service Continuity Management. Continuity Management is the process by which DR Plans are created and managed and tested to ensure that ITS Systems can remain healthy or recover, in accordance with stakeholder requirements, should a serious incident occur. The plan includes reactive and proactive measures to reduce the risk or impact of a disaster.
Developing a Disaster Recovery Plan
Developing a Disaster Recovery Plan
Where Do I Go from Here?
*If you receive and access denied message on any page, please select the button to request access and a member of the DR team will review.
*If you do not have a side room set up, please email elena.masotta@yale.edu with your team name and team members.
See also: Navigating Veoci as a New User (Video)
Application Criticality Information
The links below provide resources for determining your applications’ Tier, RTO, RPO, Data Classification and External Obligations.
- Disaster Recovery Tiers
- Data Classification Guideline
- Availability Requirement Guideline
- External Obligations Guideline
FAQ
- Who approves the DR Plans?
- When the plan is completed, the Plan Owner must approve the plan. The Plan Owner should be the same as the Service Owner in ServiceNow.
- How do I get definitions for Tier, RPO / RTO?
- Please reference the following documents for information regarding determining your application’s Tier, RPO & RTO
- Disaster Recovery Tiers v2.2.pptx
- Application Tiering capability cheat sheet.docx
- Will DR Tests be done to validate the DR Plans we created?
- There will be a testing schedule for the year. From there, testing will be done at the request of application owners.
- If I update Service Now when would I expect to see those updates in Veoci?
- The following business day - There is a daily feed from ServiceNow to Veoci